How should an IS auditor address long login times during peak hours?

How should an IS auditor address long login times during peak hours?

• A. No action; the system meets business requirements.
• B. Increase network bandwidth.
• C. Provide users with detailed manuals.
• D. Establish performance measurement criteria.

Answer: (D)

Establishing performance measurement criteria is essential when addressing long login times during peak hours. This approach allows the IS auditor to set specific benchmarks and standards against which the system's performance can be evaluated. By defining what constitutes acceptable performance, the auditor can systematically assess login times, identify patterns or peak usage issues, and determine if they align with business requirements. Furthermore, performance measurement facilitates ongoing monitoring and helps in diagnosing the underlying causes of long login times, whether they stem from network issues, server load, or application design. This actionable data can then inform decisions on necessary enhancements, such as optimizing system configuration or addressing infrastructure limitations, to improve user experience during high-traffic periods. In contrast, other approaches may lack effectiveness. Not taking action on the assumption that the system meets business requirements overlooks potential performance gaps. Increasing network bandwidth is an improvement strategy but may not directly tackle the source of long login times regardless of bandwidth availability. Providing detailed manuals might assist users, but does not resolve the core issue of performance, which ultimately falls short in addressing the problem. Establishing performance measurement criteria is therefore the most proactive and comprehensive method to effectively manage this situation.

Establishing performance measurement criteria is essential when addressing long login times during peak hours. This approach allows the IS auditor to set specific benchmarks and standards against which the system's performance can be evaluated. By defining what constitutes acceptable performance, the auditor can systematically assess login times, identify patterns or peak usage issues, and determine if they align with business requirements.

Furthermore, performance measurement facilitates ongoing monitoring and helps in diagnosing the underlying causes of long login times, whether they stem from network issues, server load, or application design. This actionable data can then inform decisions on necessary enhancements, such as optimizing system configuration or addressing infrastructure limitations, to improve user experience during high-traffic periods.

In contrast, other approaches may lack effectiveness. Not taking action on the assumption that the system meets business requirements overlooks potential performance gaps. Increasing network bandwidth is an improvement strategy but may not directly tackle the source of long login times regardless of bandwidth availability. Providing detailed manuals might assist users, but does not resolve the core issue of performance, which ultimately falls short in addressing the problem. Establishing performance measurement criteria is therefore the most proactive and comprehensive method to effectively manage this situation.